Shipping & Handling:

USPS is our chosen shipping carriers. All free shipping orders will go via USPS and do not include insurance. Buyer assumes all risk when choosing their method and Letters and Lucy is not responsible for lost, stolen, or damaged packages.


Order Cancellations:

Cancellations must be made 24 hours after purchase has been made. Every item is made to order. After 24 hours, your order is already in production so cannot be cancelled. 


Processing Time:

Items will ship within 3-7 business days from receipt of order.



Returns for defective merchandise will be accepted if returned within 15 days of purchase. We do not accept returns due to customer error. (Ex: wrong size, wrong color, don't like design, etc.) Each item is made to order and therefore cannot be returned. 


Privacy Policy:

We are aware the information you share with us when placing an order is personal and confidential. Any information we collect from you is strictly for the purpose of processing your order. (See Privacy Notice) Letters and Lucy will never share your information with a third party.